Shipping policy
At Haven Gems Supply, we strive to provide reliable and efficient shipping services so families can enjoy their children’s accessories as quickly as possible.
1. Processing Time
Orders are generally processed within:
1–3 business days
after payment confirmation.
Orders placed during holidays, promotional periods, or high-volume seasons may require additional processing time.
2. Shipping Fees
We offer:
Free Shipping on qualifying orders.
For orders under $10.00, a shipping fee of:
$5.99
will apply.
Shipping charges will be displayed during checkout before payment confirmation.
3. Delivery Estimates
Estimated delivery times:
- Standard shipping: approximately 5–10 business days
Delivery times may vary due to:
- Weather conditions;
- Carrier delays;
- Holidays;
- Incorrect addresses;
- Customs or transportation issues.
4. Order Tracking
Once your order ships, you may receive tracking information through email.
Customers should ensure that shipping information is accurate before completing checkout.
5. Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us:
Email:
[email protected]
We will work with the shipping carrier to investigate the issue.