Refund policy

At Haven Gems Supply, we want every family to enjoy beautiful, comfortable, and thoughtfully designed children’s accessories. We carefully inspect our children’s hair accessories and scarves before shipment to ensure that every item meets our quality standards. If you are not completely satisfied with your purchase, we are committed to providing a fair and transparent return and refund experience.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products purchased from:

Website: https://www.havengemssupply.top/
Company: B&N MARKETING GROUP, LLC
Address: 12574 NW 7 STREET, MIAMI, FL 33182
Email: [email protected]

1. Return Eligibility

Customers may request a return within 30 days from the date the product is delivered.

To qualify for a return, items must meet the following requirements:

  • The product must be unused, unworn, and in its original condition.
  • The product must include all original packaging, tags, and accessories.
  • The item must not show signs of damage, washing, alteration, or misuse.
  • Customers must provide proof of purchase, such as an order confirmation or receipt.

Because our products are designed for children and may involve direct contact with hair and skin, returned items must meet hygiene and safety standards before approval.

For health and safety reasons, certain products may not be eligible for return if they have been opened, worn, or used.

2. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product;
  • A defective item;
  • An incorrect product;
  • A missing item from your order;

please contact us within 7 days after delivery at:

Email: [email protected]

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photographs showing the problem.

After reviewing your request, we may provide a replacement, refund, or another appropriate solution.

3. Return Process

Before sending any item back, customers must contact our customer service team for return authorization.

Return requests should include:

  • Customer name;
  • Order number;
  • Reason for return;
  • Product condition information.

Unauthorized returns may not be accepted.

Approved returns should be shipped to:

Return Address:
B&N MARKETING GROUP, LLC
12574 NW 7 STREET
MIAMI, FL 33182
United States

Customers are responsible for properly packaging returned products to prevent damage during transportation.

4. Return Shipping Costs

For approved returns due to:

  • Product defects;
  • Incorrect shipments;
  • Company errors;

Haven Gems Supply will review the situation and may provide assistance with return shipping costs.

For returns due to:

  • Change of mind;
  • Personal preference;
  • Incorrect size selection;
  • Ordering the wrong item;

customers may be responsible for return shipping expenses.

5. Refund Process

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund request.

Approved refunds will be processed within 7–10 business days after approval.

Refunds will be issued to the original payment method used during purchase.

Please note:

  • Processing times may vary depending on your bank or payment provider.
  • Shipping charges originally paid are generally non-refundable unless the return resulted from our error.

6. Exchanges

At this time, we do not guarantee direct exchanges. If you need a different item, color, or style, we recommend returning the original product and placing a new order.

7. Final Sale Items

Certain promotional items, clearance products, or hygiene-sensitive children’s accessories may be designated as final sale and cannot be returned unless they arrive damaged or defective.

8. Policy Compliance

This policy is intended to provide clear customer service standards while complying with applicable consumer protection requirements in the State of Florida. Florida law requires retailers to clearly communicate refund policies and related conditions to customers. 在线阳光